If you had told me five years ago that I’d be building a career in medical communications, I’m not sure I would’ve believed you. At the time, I was working in the travel industry – a space I loved for its pace, its people, and the sense of adventure. But when the COVID-19 pandemic hit, like so many others, I was furloughed and eventually made redundant. That sudden change was a catalyst. It pushed me to reflect, reassess, and ultimately take a leap I’d only ever contemplated: transitioning into a completely new field.
What started as a spontaneous shift turned into one of the most rewarding decisions of my professional life.
Leaning Into Transferable Skills
The transition into med comms wasn’t without its challenges, but I quickly found that many of the skills I honed in travel, particularly in client service, project coordination, and communication translated surprisingly well.
In travel, managing complex itineraries under tight deadlines demanded meticulous attention to detail and sharp problem-solving. Those same qualities now help me manage multi-layered projects in the med comms world, from publication planning to commercial training decks and meetings, and so much more.
Relationship-building was also key in both fields. Whether I was booking a family’s dream holiday or helping a pharmaceutical client plan a major standalone meeting, the ability to understand needs, communicate clearly, and build trust has been foundational.
Learning the Industry
My curiosity was my greatest asset when entering this highly specialised field. I started with conversations, particularly with a friend already working in medical communications. I researched agency websites, read up on terminology, and followed thought leaders like Peter Llewellyn on LinkedIn to get under the skin of the industry. I didn’t formally retrain, but I built my knowledge steadily and intentionally. Over time, I found my rhythm and my confidence.
A Day in the Life
Now, as an Account Manager, my days are anything but routine. I begin by reviewing project updates and ensuring timelines and budgets stay on track. I lead client meetings, manage internal teams, and contribute to everything from proposals to brainstorms. I love that no two days are ever the same.
I’m particularly passionate about building strong client relationships. Understanding a client’s internal dynamics, therapy area, and objectives allows me to offer tailored support that delivers real value.
The Unexpected Challenges (and Rewards)
The learning curve was steep. I had to quickly become fluent in scientific acronyms, regulatory guidelines and publication processes, something that, in hindsight, I underestimated. But with the support of my team and a willingness to learn, I grew into the role and came to appreciate the precision and integrity the industry demands.
What’s been most rewarding, though, is the sense of purpose. Our work supports healthcare professionals and patients by making complex science accessible and meaningful. It’s a behind-the-scenes contribution to improving patient outcomes and that’s something I never take for granted.
Advice for Career Switchers
If you’re considering a move into medical communications or any new industry know this: your previous experience is more valuable than you think. Identify your transferable skills, do your research and be prepared to learn fast. Find mentors, ask questions and stay curious. It won’t always be easy, but it will be worth it.
Looking Ahead
I see myself staying in this field long term. It challenges me intellectually, develops me professionally, and fulfils me personally. I’m currently focussing on my development, broadening my experience and skills to take on more responsibility and accountability.
Looking back, the only thing I would’ve done differently is make the switch sooner.
